Conversation Skills 05 Listening and Showing Empathy

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Conversation Skills 05 Listening and Showing Empathy

Add to Library for 2 Credits

What will I learn?

Acknowledge another persons situation and feelings
Listen actively and openly
Recognize emotions and give your full attention
Listen and respond without judging
Try to imagine how someone else is feeling and why
Learn to see things from another perspective
Be understanding and supportive

Description

Showing empathy begins with acknowledging another person’s situation and feelings, and demonstrating compassion. Give the person your full attention, listen and respond without judging, be reassuring and supportive. Empathy is imagining the situation from the other person’s perspective, considering what they might be thinking or feeling, and being understanding and supportive. In this course psychologists Eve Ash and Peter Quarry use actual examples from real conversations to demonstrate and explain how to listen and show empathy.

Duration
40 mins

Languages
American English

Australian English

Subjects

Subjects

Business Growth 83

83

3

10

7

13

12

13

19

14

12

Careers | Job Satisfaction 87

87

16

21

13

29

13

27

Collaboration | Teams 65

65

9

11

20

9

8

15

Communication Skills 159

159

7

31

18

4

30

12

12

21

15

10

19

19

7

10

3

14

Compliance | Safety | Crises 57

57

9

9

11

4

19

17

Conflict | Difficult People 37

37

6

20

7

16

10

Culture | Change 55

55

11

21

16

22

Diversity | Inclusion | Respect 55

55

18

11

1

18

21

13

8

ESL | Learn English 62

62

20