Conversation Skills 09 Discussing Sensitive Topics

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Conversation Skills 09 Discussing Sensitive Topics

Add to Library for 2 Credits

What will I learn?

Be polite if the other person raises a sensitive topic, even if you are not happy to talk about it
Be respectful, sensitive and responsive show empathy and be encouraging and supportive
Acknowledge the sensitive topic and engage with the person and the issue
Ask, don't assume, and listen with an open mind
Dont try to close down the conversation or to impose your opinions
Be open to hearing new and different ideas acknowledge other perspectives and respond thoughtfully

Description

Sensitive topics are those that people respond to emotionally. It might be a controversial subject that everyone reacts to in some way, or it could be a specifically personal issue for one person. Sensitive topics can come up even in a casual conversation with someone you don't know. In this course psychologists Eve Ash and Peter Quarry offer some tips and strategies for dealing with a sensitive topic. They use real life conversations to show how discussing sensitive topics requires empathy – listening without judging and being interested and supportive. Learn to ask, don’t assume, and be respectful and sensitive in what you say. Consider how your responses might affect the other person.

Duration
40 mins

Languages
American English

Australian English

Subjects

Subjects

Business Growth 83

83

3

10

7

13

12

13

19

14

12

Careers | Job Satisfaction 87

87

16

21

13

29

13

27

Collaboration | Teams 65

65

9

11

20

9

8

15

Communication Skills 159

159

7

31

18

4

30

12

12

21

15

10

19

19

7

10

3

14

Compliance | Safety | Crises 57

57

9

9

11

4

19

17

Conflict | Difficult People 37

37

6

20

7

16

10

Culture | Change 55

55

11

21

16

22

Diversity | Inclusion | Respect 55

55

18

11

1

18

21

13

8

ESL | Learn English 62

62

20