Description

Positive impressions are very important – for your team, for clients and any work contacts. In this amusing case study from the Cutting Edge team you will see how unsmiling expressions can create a negative impression. Ignoring people, being vague or rude is not professional and can negatively influence others. Team leader Carol greets new clients but struggles with their name pronunciation. Others must learn to be more welcoming, and develop positive facial expressions. In this course learn how good manners and polite communication make all the difference.