Description

In this course a dramatized case study shows Cutting Edge intern Dion developing his skills as a trainer. His first step is to inspire and ensure relevance, no matter what the topic. Ask participants at the outset about their needs and get their attention straightaway. Use listening and tailor your approach to individuals who learn at different learning paces. Encourage a positive atmosphere, no shooting down of ideas and input. Use colorful, succinct speaking that raises energy levels and readiness to hear what is next. Take care not to be intolerant and impatient, and avoid being condescending. Always engage in respectful interaction and be open to feedback.