Description

Emotions at Work shows how leaders can really tune into the use of emotions, to overcome conflict and drive inspiration, engagement and higher performance in the workplace. Negative emotions narrow our focus, whereas positive emotions broaden people to a wider sense of possibilities. Kylie Bell explains Barbara Fredrickson’s Broad and Build theory and how emotions can be used productively at work. We become far better thinkers and problem-solvers, when we use the full range of our emotions, especially positive emotions. We also become calmer. These emotions can be used to enhance customer experience.