Superar las Expectativas de Servicio

Clear all

Boards and Governance

3

Environment | Social Responsibility

10

Finance | Entrepreneurship

7

HR Management

13

Innovation | Creativity | Quality

12

Marketing | Brand

13

Planning | Growth | Future

19

Recruitment | Succession | Restructure

14

Vision | Goals | Results

12

Careers | Change

16

Confidence | Impress Others

21

Goals | Plans

13

Job Satisfaction | Motivation

29

Resumes | Job Interviews

13

Strengths | Employability Skills

27

Collaborative Teams

9

Meeting Skills | Training

11

Personality Types | Diversity

20

Problem Solving | Brainstorming

9

Project Management

8

Teams | Virtual Teams

15

Collaboration

7

Communicate Effectively

31

Confidence | Assertiveness

18

Critical Thinking

4

Dealing with Conflict

30

Emotional Intelligence | Empathy

12

First Impressions | Greetings

12

Learn English

21

Listening | Rapport | Conversations

15

Meetings | Facilitation Skills

10

Persuasion Skills

19

Presentation Skills

19

Questioning | Interviewing

7

Showing Respect | Building Trust

10

Storytelling

3

Written | Virtual

14

Bullying | Harassment | Discrimination

9

Crisis Management

9

OH&S | Safety Strategies

11

Privacy | Confidentiality

4

Psychologically Safe Workplaces

19

Security | Crime & Investigation | Law

17

Bullying | Harassment

6

Conflicts | Difficult People

20

Handling Complaints

7

Managing Anger | Microaggression

16

Managing Poor Performers

10

Change Management

11

Culture

21

Learning | Training | Empowering

16

Social Change | Equality | Respect

22

Culture of Respect

18

Diversity | Inclusion

11

Gender | Pronouns

1

Microaggression | Bullying

18

Respectful Communication

21

Respecting Differences

13

Unconscious Bias | Discrimination

8

Learn English – Advanced

20

Learn English – Beginners

20

Learn English – Intermediate

20

Teaching | Learning

2

Ethics | Ethical Behaviour

8

Green | Social Responsibility

5

Legal Issues | Giving Evidence

11

Privacy | Confidentiality

4

Wrongful Convictions | Justice

12

HR Management

13

Learning and Development

20

Performance Management

29

Recruitment | Interviewing

6

Succession | Employee Ownership

3

Terminations | Layoffs

6

Accountability | Goals | Results

19

Change Management

10

Culture

22

Decision-Making | Problem Solving

13

Future Focus | Planning

16

Innovation | Creativity

10

Leadership Skills

12

Managing Conflict

31

Managing | Motivating Teams

31

Performance Management

35

Project Management

9

Recruitment | Succession | Layoffs

14

Social Change | Equality

8

Accountability | Results

19

Coaching | Mentoring

11

Developing and Training

19

Feedback | Appraisals | Recognition

17

Goals | KPIs | Plans

10

Managing Difficult People

28

Motivating Self and Others

13

Poor Performance | Terminations

20

Succession Planning | Recruitment

8

Brand | Reputation

8

Marketing

5

Social Media

2

Coping | Overcoming Blocks

41

Exercise | Fitness | Sleep

9

Positive Thinking | Motivation

26

Stress | Resilience

14

Wellbeing | Health

22

Goals and Plans

12

High Performance

27

Motivating and Empowering

27

Overcoming Challenges

31

Self-Motivation | Positive Thinking

24

Persuasion Skills

10

Positive First Impressions

17

Presentation Skills

18

Training | Facilitation | Meetings

15

Virtual Presentations

5

Build Strengths | Employability

25

Careers | Job Satisfaction

17

Communicate Impressively

41

Coping | Overcoming Challenges

39

Emotional Intelligence | Self-Aware

12

Goals | Plans

17

Learning and Improving

16

Managing Money

10

Managing Time | Prioritizing

12

Motivation | Success | Initiative

38

Solve Promlems | Make Decisions

11

Complaints | Difficult People

11

Customer Service | Sales

16

Influence | Negotiation

8

Interpersonal Skills

30

Managing Sales People

4

Childrens Rights

0

Communication | Self-Esteem

36

Families and Relationships

7

Gender and Sexual Health

2

Job Interviews | Careers

20

Justice | Real Invesitgations | Law

12

Literacy | Numeracy

0

Self-Awareness | Motivation

26

Strengths | Employability Skills

28

Teaching Skills

1

Collaborative Teams 9 Meeting Skills | Training 11 Personality Types | Diversity 20 Problem Solving | Brainstorming 9 Project Management 8 Teams | Virtual Teams 15

Bullying | Harassment 6 Conflicts | Difficult People 20 Handling Complaints 7 Managing Anger | Microaggression 16 Managing Poor Performers 10

Change Management 11 Culture 21 Learning | Training | Empowering 16 Social Change | Equality | Respect 22

Culture of Respect 18 Diversity | Inclusion 11 Gender | Pronouns 1 Microaggression | Bullying 18 Respectful Communication 21 Respecting Differences 13 Unconscious Bias | Discrimination 8

Learn English – Advanced 20 Learn English – Beginners 20 Learn English – Intermediate 20 Teaching | Learning 2

HR Management 13 Learning and Development 20 Performance Management 29 Recruitment | Interviewing 6 Succession | Employee Ownership 3 Terminations | Layoffs 6

Brand | Reputation 8 Marketing 5 Social Media 2

Goals and Plans 12 High Performance 27 Motivating and Empowering 27 Overcoming Challenges 31 Self-Motivation | Positive Thinking 24

Persuasion Skills 10 Positive First Impressions 17 Presentation Skills 18 Training | Facilitation | Meetings 15 Virtual Presentations 5

Complaints | Difficult People 11 Customer Service | Sales 16 Influence | Negotiation 8 Interpersonal Skills 30 Managing Sales People 4

Superar las Expectativas de Servicio

Exceed Service Expectations

Add to Library for 1 Credit

What will I learn?

Conectar con el cliente rpidamente
Haga que sea un placer tratar con usted
Ir ms all y dar a los clientes algo que no esperaban
Escuchar y resolver los problemas

Description

En este video aprenderá a ofrecer un servicio al cliente brillante. Peter Quarry, experto en psicología, ofrece algunas estrategias sencillas para ofrecer un servicio al cliente excepcional y obtener a cambio críticas brillantes.Es un vídeo que anima a las personas a intentar superar las expectativas de los clientes, asegurándose de que siempre sea un placer hacer negocios con esa organización. Motivará a los participantes a ser esa persona especial que siempre hace sentir bien a los demás prestando un servicio excepcional que supera las expectativas. Se corre la voz rápidamente y los dividendos emocionales y financieros para su negocio son innegables.

Duration
15 mins

Languages
English

Spanish Latin American

Subjects

Subjects

Business Growth 83

83

3

10

7

13

12

13

19

14

12

Careers | Job Satisfaction 87

87

16

21

13

29

13

27

Collaboration | Teams 65

65

9

11

20

9

8

15

Communication Skills 159

159

7

31

18

4

30

12

12

21

15

10

19

19

7

10

3

14

Compliance | Safety | Crises 57

57

9

9

11

4

19

17

Conflict | Difficult People 37

37

6

20

7

16

10

Culture | Change 55

55

11

21

16

22

Diversity | Inclusion | Respect 55

55

18

11

1

18

21

13

8

ESL | Learn English 62

62

20