Handling a Complainer

Clear all

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3

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7

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21

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29

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27

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9

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20

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8

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15

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7

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31

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30

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12

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16

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10

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11

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21

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16

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22

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18

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11

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1

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27

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27

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24

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10

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17

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18

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25

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Collaborative Teams 9 Meeting Skills | Training 11 Personality Types | Diversity 20 Problem Solving | Brainstorming 9 Project Management 8 Teams | Virtual Teams 15

Bullying | Harassment 6 Conflicts | Difficult People 20 Handling Complaints 7 Managing Anger | Microaggression 16 Managing Poor Performers 10

Change Management 11 Culture 21 Learning | Training | Empowering 16 Social Change | Equality | Respect 22

Culture of Respect 18 Diversity | Inclusion 11 Gender | Pronouns 1 Microaggression | Bullying 18 Respectful Communication 21 Respecting Differences 13 Unconscious Bias | Discrimination 8

Learn English – Advanced 20 Learn English – Beginners 20 Learn English – Intermediate 20 Teaching | Learning 2

HR Management 13 Learning and Development 20 Performance Management 29 Recruitment | Interviewing 6 Succession | Employee Ownership 3 Terminations | Layoffs 6

Brand | Reputation 8 Marketing 5 Social Media 2

Goals and Plans 12 High Performance 27 Motivating and Empowering 27 Overcoming Challenges 31 Self-Motivation | Positive Thinking 24

Persuasion Skills 10 Positive First Impressions 17 Presentation Skills 18 Training | Facilitation | Meetings 15 Virtual Presentations 5

Complaints | Difficult People 11 Customer Service | Sales 16 Influence | Negotiation 8 Interpersonal Skills 30 Managing Sales People 4

Handling a Complainer

Add to Library for 1 Credit

What will I learn?

Apply some effective methods for handling complainers
Acknowledge their concern
Demonstrate empathy
Outline positive suggestions and follow up with actions
Change your approach if complaints persist ignore the complainer
Dont reward chronic complainers with attention

Description

Working with complainers can be really draining. In this course, psychologist Peter Quarry, provides practical tips for handling complainers which include acknowledging their concerns and offering positive suggestions, and if that fails, a strategy that may surprise you. Showing empathy and putting forward positive solutions is the best way to manage most complainers. However, if they persist, and especially if you work with them, they are best ignored as what they really seek is attention. When you don’t react, there’s no payoff.

Duration
15 mins

Languages
English

Subjects

Subjects

Business Growth 83

83

3

10

7

13

12

13

19

14

12

Careers | Job Satisfaction 87

87

16

21

13

29

13

27

Collaboration | Teams 65

65

9

11

20

9

8

15

Communication Skills 159

159

7

31

18

4

30

12

12

21

15

10

19

19

7

10

3

14

Compliance | Safety | Crises 57

57

9

9

11

4

19

17

Conflict | Difficult People 37

37

6

20

7

16

10

Culture | Change 55

55

11

21

16

22

Diversity | Inclusion | Respect 55

55

18

11

1

18

21

13

8

ESL | Learn English 62

62

20