How to Resolve a Personality Clash

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How to Resolve a Personality Clash

Add to Library for 2 Credits

What will I learn?

When resolving a personality conflict, start the meeting positively and acknowledge past without blame
Establish a goal for effective communication
Give positive feedback, starting with a specific issue
Listen and acknowledge the response, agree and move onto next item
Make practical suggestions and give clear explanations
Provide encouragement and be sensitive with hygiene feedback
Ask for feedback, listen and acknowledge and be open to change
Apologize for inappropriate actions and thank for feedback
Remain calm and open
Summarize and praise
Reinforce goals and actions for future

Description

Learn how to manage a team conflict through open discussion where feedback is welcomed and differences are discussed openly in order to build effective working relationships. The dramatized case study featured in the course is about a clash between Anne and Kim who are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes. Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues. Their relationship is spinning out of control. Anne takes the lead and sets up an open discussion where they give each other feedback, discuss their differences and provide a road map for others to come to a resolution for an effective working relationship.

Duration
40 mins

Languages
American English

Australian English

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Business Growth 83

83

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10

7

13

12

13

19

14

12

Careers | Job Satisfaction 87

87

16

21

13

29

13

27

Collaboration | Teams 65

65

9

11

20

9

8

15

Communication Skills 159

159

7

31

18

4

30

12

12

21

15

10

19

19

7

10

3

14

Compliance | Safety | Crises 57

57

9

9

11

4

19

17

Conflict | Difficult People 37

37

6

20

7

16

10

Culture | Change 55

55

11

21

16

22

Diversity | Inclusion | Respect 55

55

18

11

1

18

21

13

8

ESL | Learn English 62

62

20