HR Essentials – Managing Complaints and Allegations

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Change Management 11 Culture 21 Learning | Training | Empowering 16 Social Change | Equality | Respect 22

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HR Management 13 Learning and Development 20 Performance Management 29 Recruitment | Interviewing 6 Succession | Employee Ownership 3 Terminations | Layoffs 6

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Persuasion Skills 10 Positive First Impressions 17 Presentation Skills 18 Training | Facilitation | Meetings 15 Virtual Presentations 5

Complaints | Difficult People 11 Customer Service | Sales 16 Influence | Negotiation 8 Interpersonal Skills 30 Managing Sales People 4

HR Essentials – Managing Complaints and Allegations

Add to Library for 2 Credits

What will I learn?

Use steps to ensure grievances are managed well
Assess seriousness of problem and deal with lowlevel complaints
Manage more serious problems by starting an investigation
Identify confidentiality obligations and HR obligations for serious allegations

Description

This course is designed to help you deal with complaints and grievances from staff. In this course HR expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed.Learn how to assess the seriousness of problems, how to deal with low-level complaints and manage the more serious problems and how to start an investigation or inquiry. Learn about confidentiality issues and HR obligations for serious allegations.

Duration
40 mins

Languages
American English

Australian English

Subjects

Subjects

Business Growth 83

83

3

10

7

13

12

13

19

14

12

Careers | Job Satisfaction 87

87

16

21

13

29

13

27

Collaboration | Teams 65

65

9

11

20

9

8

15

Communication Skills 159

159

7

31

18

4

30

12

12

21

15

10

19

19

7

10

3

14

Compliance | Safety | Crises 57

57

9

9

11

4

19

17

Conflict | Difficult People 37

37

6

20

7

16

10

Culture | Change 55

55

11

21

16

22

Diversity | Inclusion | Respect 55

55

18

11

1

18

21

13

8

ESL | Learn English 62

62

20