SLA – Service Level Agreement

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SLA – Service Level Agreement

Add to Library for 1 Credit

What will I learn?

Learn about a Service Level Agreement SLA and what it comprises
Discover who is responsible for the SLA delivery
Determine what the service consists of and the targets and deliverables expected
Clarify milestones, dates and how the service's progress is tracked
Discover how performance is measured, reviewed and signed off at each stage
Consider remedies or penalties if agreed service levels are not achieved and bonuses for outstanding performance

Description

This is a useful course that clearly explains how a Service Level Agreement (SLA) is a written document that sets out the service(s) a provider will deliver to a client. It identifies what has been agreed and the expected level of service and how service performance and standards will be measured. In this course psychologist Eve Ash explains how SLAs work and the essential steps in developing them.

Duration
15 mins

Languages
English

Subjects

Subjects

Business Growth 83

83

3

10

7

13

12

13

19

14

12

Careers | Job Satisfaction 87

87

16

21

13

29

13

27

Collaboration | Teams 65

65

9

11

20

9

8

15

Communication Skills 159

159

7

31

18

4

30

12

12

21

15

10

19

19

7

10

3

14

Compliance | Safety | Crises 57

57

9

9

11

4

19

17

Conflict | Difficult People 37

37

6

20

7

16

10

Culture | Change 55

55

11

21

16

22

Diversity | Inclusion | Respect 55

55

18

11

1

18

21

13

8

ESL | Learn English 62

62

20