Apologizing Carefully

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Persuasion Skills 10 Positive First Impressions 17 Presentation Skills 18 Training | Facilitation | Meetings 15 Virtual Presentations 5

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Apologizing Carefully

Add to Library for 1 Credit

What will I learn?

Dont avoid saying sorry INSTEAD Say sorry to reduce tension
Dont get stuck on blaming INSTEAD Acknowledge your mistakes
Dont offer a fake sorry INSTEAD Offer a genuine apology
Dont think sorry is enough INSTEAD Follow up with actions

Description

It is important to apologize when we are at fault, and how we apologize is also important. An apology only works if it is genuine and we take responsibility for our part in what has happened. A heartfelt apology can reduce tension and restore harmony.In this dramatized video case study Serena the VP is inspired to apologize to Carol the team leader and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including using empathy. Team members Sam and Michael, who are in a personal relationship, take time out to work on their apologies for ongoing disputes, but they argue about how to apologize.

Duration
20 mins

Languages
American English

Australian English

Subjects

Subjects

Business Growth 83

83

3

10

7

13

12

13

19

14

12

Careers | Job Satisfaction 87

87

16

21

13

29

13

27

Collaboration | Teams 65

65

9

11

20

9

8

15

Communication Skills 159

159

7

31

18

4

30

12

12

21

15

10

19

19

7

10

3

14

Compliance | Safety | Crises 57

57

9

9

11

4

19

17

Conflict | Difficult People 37

37

6

20

7

16

10

Culture | Change 55

55

11

21

16

22

Diversity | Inclusion | Respect 55

55

18

11

1

18

21

13

8

ESL | Learn English 62

62

20